Privacy Policy

Information We Collect

To provide you with a smooth and enjoyable shopping experience at Pawhut, we collect certain types of information, such as:

Personal Details

  • Your name, email address, phone number, billing and shipping addresses.

Payment Information

  • Card or payment details processed securely by trusted third-party processors.

  • Pawhut does not store your payment information.

Order & Interaction Details

  • Purchase history, order details, product preferences, and any feedback you provide.

Device & Usage Data

  • IP address, browser type, cookies, site navigation patterns, and performance-related data.

Communications

  • Emails, inquiries, chat messages, newsletter subscriptions, and customer service interactions.

We collect this information with your consent or when it is required to deliver our services.

How We Use Your Information

Your information helps us offer a better shopping experience for you and your pets. We may use it to:

  • Process and deliver your orders smoothly.

  • Send order confirmations, shipping updates, and support communication.

  • Provide promotions or recommendations tailored for pet owners.

  • Improve our website performance and customer experience.

  • Detect fraud, enhance security, and protect our community.

  • Meet legal and financial obligations, including tax requirements.

Where possible, we anonymize your data for analytics and internal reporting.

How We Share Your Information

Your privacy matters to us. Pawhut does not sell or rent your personal information. We only share information when necessary:

Trusted Partners

  • Secure payment processors (e.g., Shopify Payments, PayPal, Stripe).

  • Shipping and courier services needed to deliver your order.

Service Providers

  • Marketing tools (e.g., email newsletter services like Mailchimp), only if you opt in.

Legal Requirements

  • Government authorities or regulators when required by law.

If any data is transferred internationally (e.g., to servers outside Australia), we ensure it complies with Australian Privacy Principles (APPs) for cross-border protection.

Data Storage and Security

We use industry-standard security practices to protect your information, including:

  • SSL encryption for secure transactions

  • Secure servers and firewalls

  • Regular internal security reviews

  • Restricted access to authorized staff only

  • Data retention only as long as necessary (e.g., 7 years for tax obligations), then securely deleted

If a data breach occurs, we will notify you and the OAIC as required.

Cookies and Tracking Technologies

Pawhut uses cookies to:

  • Save your cart

  • Personalize your shopping experience

  • Improve website speed

  • Understand anonymous traffic patterns via tools like Google Analytics

You can disable cookies in your browser or through our cookie banner, but certain features (like checkout) may not work properly.

Your Rights and Choices

Under Australian Privacy Laws, you have the right to:

  • Access your personal information

  • Correct inaccurate or outdated details

  • Delete your data (unless needed for legal reasons)

  • Opt out of marketing or data processing uses

  • Withdraw consent at any time

  • Complain to us or the OAIC if you’re not satisfied

To exercise your rights, contact us at: support@pawhut.com.au

We respond within 30 days, free of charge unless the request is unusually complex.

Special Notes for Our Community

  • Children: Pawhut does not knowingly collect information from children under 13.

  • Marketing: We send promotional emails only if you opt in — unsubscribe anytime.

  • International Shoppers: Your data may be processed in Australia, following APP standards.

Changes to This Policy

We may update this Privacy Policy when we add new features or when laws change.
If the changes are significant, we will notify you via email.

We encourage you to review this policy periodically for the latest information.

Contact Us

We’re always happy to help with privacy questions, data requests, or general inquiries.

Pawhut
Email: support@pawhut.com.au
Phone: 03 7067 3305
Website: www.pawhut.au